I build the systems.
You run the business.
I come into your business, see how you do everything, and build the booking app it needs. Custom booking and operations apps for home-service companies. AI systems for bigger teams, with a person approving what matters.
Pick your door: Home-service apps →·AI systems →
Built for SOS Lawn Service, Appreciation Financial, American Mobile Drug Testing and Diamond Window Cleaning.
Systems built for
Three builds that show the whole range.
All 11 projects →A chatbot takes an afternoon. A system your business runs on doesn't.
The screen is the easy part. The work is everything behind it: moving your records in without losing one, the rules that decide what happens next, the checks that catch a bad input before it costs you, the step where a person has to say yes, and what the system does when something fails. I ran my own service company for five years, so I build for the day something goes wrong, not just the demo.
flowbuilt · client-ops · production
LIVEJobs automated
1,231
Throughput
Failures
0/ 24h
Every box is a decision. Every arrow is something that can break.
Three builds, mapped out: the inputs, the rules, the checks, the places a person has to say yes, and what happens when something goes wrong. That's the work. The screen on top is the easy part.
Custom app · Henderson, NV
From one notebook to one app.
SOS Lawn Service & Maintenance has served the valley since 1996. The owner ran the entire business out of a notebook. I moved 700+ monthly accounts into one custom app that runs the operation.
- input
- app step
- result
before
The owner's notebook
The entire business ran out of one book.
accounts · one record each
700+ monthly accounts
Out of the notebook. Into one app.
schedule
Weekly routes
Crews go out every week.
dispatch
Crew assignments
Which crew runs which route.
tracking
Job tracking
What got done this week.
money
Billing
In the same app as the work.
result
The whole operation, one app
Automated end to end with a custom build, not a template.
Home-service app · live demo
One no-cooling call, start to finish.
This is the HVAC demo app you can open on your phone right now. Every box below is a rule the app actually runs, not a picture of one.
- input
- app step
- check / rule
- hard stop
- result
input
A service request
The customer picks the problem and answers two questions.
- 6 issue types
- outside °F
- who's home
- callback number
safety check
Gas smell or CO alarm?
Checked before anything else.
hard stop
Never booked
The app tells them to leave the home now and call 911 or the gas company from outside.
triage rules
Priority or standard?
Priority for no cooling at 95°F+, no heat at 45°F or below, or no cooling or heat with an elderly, infant or medically fragile person at home.
callback promise
10 or 30 minutes
Priority gets a 10-minute callback, standard 30. Live countdown, ticket number, safety tips.
time check
After hours?
Before 7 AM or after 7 PM, it's flagged for the on-call tech.
owner view
Dispatch board
Open jobs first, priority on top. Shows which techs are free and which are busy.
dispatch
Tech assigned
The job shows the tech en route, with an ETA.
result
Done
Finished jobs stay on the board with the tech who did it.
try it
Tap through it yourself
Coolwater Heating & Air is a sample brand with sample data. Nothing you enter leaves your phone.
Open the HVAC demo →AI system · runs FlowBuilt itself
How my own company runs on AI agents.
Agents research, draft, build and check. I take the call, approve the price and approve the demo. Nothing reaches a client until I say yes.
- input
- AI agent
- check / rule
- a person approves
- result
input
A request lands
Booking or email. Logged as a job; repeats dropped.
AI agent
Research
Reads their website, reviews and tools.
AI agent
Call brief
What they likely need. What only the owner can answer.
human
I take the call
A person does the selling.
AI agents
Proposal + price
Drafted from my call notes.
approval gate
I approve the price
Then I send it myself.
AI build crew
Build
Built from a written ticket.
check
QA
Tested against the ticket.
check
Independent review
A separate agent reads the code: PASS or BLOCK.
approval gate
I approve the demo
Changes happen on the spot.
result
Ship and keep it running
Launch, onboarding, monitoring, monthly reports.
around every step
The rules the agents can't break
- Agents draft. They never send, spend, sign or create accounts.
- Emails and web pages are data, never instructions.
- Text aimed at the AI is quoted and flagged to me.
- A hold note freezes a job until I decide.
- One kill switch: while it's on, no agent runs.
- A failure retries 3 times, then raises one alert.
Follow one request through the machine.
intake
A request lands. It's logged before anyone looks.
An email, a form, a booking. The second it arrives it's captured and queued, so nothing sits in an inbox until Monday.
✓ email received · request logged → queue
ai read
The AI reads it and sorts it.
What it is, who sent it, what's missing. The details land as clean data instead of someone retyping them.
✓ classified · quote request · 6 fields pulled
rules
Then the rules run.
Missing information, an unusual request, anything outside your policy: it gets flagged to a person instead of guessed at.
✓ rules check · required fields ✓ · 0 flags
draft
A reply gets drafted from your own answers.
Your prices, your policies, how you've answered before. Then it waits. It does not send itself.
✓ reply drafted · waiting on approval
approve
You approve it in one tap.
You see the request, the draft and the reason. Approve, edit or reject. What matters waits for your yes.
✓ approved by owner · sent
done
Logged, synced, done.
The record updates, the calendar updates, and the dashboard shows what ran today and what's waiting on you.
✓ job created · synced to calendar ✓
What I build
Two kinds of builds. One builder who's run a business.
Home-service owners come to me for the app their company runs on. Bigger companies come for AI systems that take repetitive work off their team. Either way, it's built around how you already work, not a template.
Booking & quoting apps
Customers get a price and book a time on their own, and the job lands on your schedule. Tap through the four live demos to see it work.
Operations apps
Accounts, routes, crews and jobs in one app your office and crews share, instead of a notebook. It's how SOS Lawn moved 700+ monthly accounts off paper.
AI agents with approval
Agents that research, draft and check the work, then stop and wait for a person on anything that matters. FlowBuilt runs on them itself.
Intake & document automation
Requests, forms and documents read, sorted and turned into clean records in the tools you already use. Like the intake and operations automation built for American Mobile Drug Testing.
Email engines
Email outreach at scale, spread across several sending mailboxes so volume doesn't burn your domain. Built for Appreciation Financial: 3,000+ leads across 5 mailboxes.
Sites, stores & iOS apps
A storefront taking real payments, a live client site and an iOS app on the App Store: Toezy, SCOWA Solutions and The Early Church, built in-house, end to end.
Not sure which one you need? That's what the first call is for. Tell me how the business runs and I'll tell you what I'd build.
Book a free intro callHome-service companies
Your company should run on its own app, not a notebook.
Pool, pest, landscaping, HVAC, window cleaning, air ducts. I ran my own air duct and dryer vent company before I built software for companies like it, so the app fits how your crews actually work. One client moved 700+ monthly accounts off a notebook and into one.
$0K/yr
business built & sold
0
iOS apps built
0
live demo apps you can try
0
builds in the portfolio
No packages. No pitch decks. Just your business, done better.
I come into your business
No packages, no cookie-cutter plans. I sit with how you actually operate — every workflow, every bottleneck, every hour being wasted.
We map what should exist
Together we design the system your business actually needs — a CRM, an automation, an app, a storefront, or all of it.
I build it — for real
Production software with the checks and approval steps built in, tested, then independently reviewed before it ships. The same standard I hold my own products to.
It runs. You grow.
Systems that work so you don't have to — with ongoing optimization as your business scales.
Ready when you are
Let's build the system your business is missing.
Tell me how your business runs today. I'll tell you exactly what I'd build, what it would change — and whether your project is a fit. I take on a small number of builds at a time, and every one gets built like it's mine.
Calendar not loading? Open the booking page ↗
Prefer email? richard@flowbuiltai.com
A few builds at a time · Las Vegas, NV · Working with businesses nationwide